In childhood, children often play with their toys and expect their toys to behave like them. Talk to them and answer their difficult and innocent questions when needed, as well as help them in their work. But science has made the dreams of children come true through artificial intelligence. Artificial intelligence has become a common part of human life today. If we analyze our day, then we will find that there is a lot of influence of Artificial Intelligence in every small and big work of ours. In the business industry, this effect is a bit more. Artificial Intelligence is the most used in the business industry, but is its excessive use a boon or a curse for the business? Knowing this question also becomes very important. Today we are going to give you an answer to this important question through this article.
What is Artificial Intelligence and how does it work?
Every machine that thinks and works like a human is given the name of Artificial Intelligence, which works to reduce the work of human beings. A computer or robot or every machine that directly affects the working capacity of a person is artificial intelligence. On a single click, when you get the right location from your smartphone through Google Maps, then it is a good example of artificial. By recognizing your voice, when Alexa obeys all your words and does all your work, then it is a good example of artificial intelligence. When Siri in your iPhone answers all your tough questions and also satisfies your curiosity, then it is also a great example of Artificial Intelligence. Every machine and robot behaving like humans and thinking like them is the best example of artificial intelligence.
How artificial intelligence has changed the business industry
Technology has brought many great changes in the business industry, but some changes are so important that they are rarely replaced by other changes. Even in the time of Kovid, Artificial Intelligence has taken the pace of the business industry forward and also played an important role in its growth. But some other features of Artificial Intelligence have also made great changes in the business sector.
- Enhances business with customer support
Business sites always answer all the questions of the customer, this was not possible till some time ago, but the facility of chatbots has also removed those problems of the customer and has also made the business customer-friendly. Whether it is e-commerce companies or companies in any other sector, chatbots have provided the opportunity of real conversation to the customer and have worked to solve their problems. Through this, business sales also increase and the customer’s trust in the brand also increases. Chatbots facility plays the role of Corporate Trainer for any company, which works to solve all the problems of its customers.
- Recommend your business or product to the customer
When you search for a product or service on a business site or e-commerce site, then you are also suggested other products or services related to the same. With the help of artificial intelligence, understanding human behavior, knowing its preferences, and suggesting products or services according to their preferences is also great example of this. Where earlier products or services were suggested to the customer by walking from door to door, Artificial Intelligence has made this task easier and made the business smart.
- Helps in reducing business cost
Along with making the business smart, Artificial Intelligence also plays the most important role in reducing the cost of the business. There are many such important tasks in business, which are completed in a short time through machines or software. Whereas if the same work is done through human sources, then they also take more time and there is a difference in cost. But when the same work is done with the help of software, the same work gets done in less time and the cost of manpower is also saved.
- Interruptions do not work
The most important thing about artificial intelligence is that it has the ability to work continuously for 24 hours without stopping. This quality of its also gives growth to the business and makes it grow even further. With the help of artificial intelligence, a business can be carried forward continuously without break.
These things of artificial intelligence will also have to be kept in mind
Technology has made business as well as their lives easier by behaving like humans, but we have to keep some of its drawbacks in mind as well. Humans have prepared machines through every necessary software, through which they can present the correct sum of numbers and figures, but it is not possible for any machine to behave completely like humans. Mechanical error sometimes also becomes the reason for biased decisions.
Over-reliance on technology or artificial intelligence in business has reduced manpower, which has reduced the cost of business, but over-reliance on machines has also reduced the human need in the job. Machines are replacing manpower. In such a situation, the lack of manpower in the business can also work to weaken the foundation of the business.
Artificial Intelligence is definitely an effective model to make business easy and customer-friendly, but some of its flaws can also make it harmful for both businesses and human beings. Therefore, from both points of view, we should focus on the use of artificial intelligence.
